Payment Policy

We want your checkout experience to be simple and secure. Please review the information below regarding our payment process.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • PayPal

Prices and Currency

All prices displayed on our website are in United States Dollars (USD). All taxes are included in the product price. The total amount charged at checkout will match the price shown on the product page.

Payment Processing

All payments are processed immediately upon receipt of your order. Once payment is confirmed, your order will be dispatched within 1–2 business days. You will receive a confirmation email with your order details and tracking information once your order has shipped.

If payment authorization fails, the order cannot be completed. You may try an alternative payment method or contact us for assistance.

Payment Security

Your privacy and security are our highest priority. All transactions are processed using SSL encryption and comply with PCI-DSS standards (Payment Card Industry Data Security Standards). We do not store your credit card details and have no access to them.

Order Cancellation

If you wish to cancel or modify your order, please contact us within 2 hours of placing the order. After this time, the order may already be processed and cancellation may no longer be possible. For more details, please refer to our Refund Policy.

Refunds

Once a return is approved, refunds will be issued to your original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the refund to your account. For full details, please refer to our Refund Policy.

Invoicing

Please ensure your billing information is correct and matches the details of your chosen payment method. Orders with incorrect or incomplete billing information may be delayed or canceled.

Contact Information

  • Store Name: Petzylicious
  • Address: 16424 Ceres Ave, Fontana, CA 92335, USA
  • Email: info@petzylicious.com
  • Phone: +1 909-414-8218
  • Business Hours: Monday – Thursday, 8:00 AM – 5:00 PM (Pacific Time)

We respond to all inquiries within 24 hours.